Warranty & Return Policy
Drip Drop Distro customers may return any purchased items whether there are defective, dead on arrival, or quite frankly not to your liking within 30 days of shipment delivery date. With that being said we can only take sealed (neither open nor tampered with) E-Juice products, within in this timeframe.
Damaged by misuse or improper care even inside of the 30 day return policy window will not be covered. Any & all items in any condition that fall outside of the 30 day return window will not be honored nor covered.
Return shipping is not pre-paid; you will be responsible for the cost to ship the return back to us. Furthermore return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 30 days from the shipped date to our Returns address after contacting us.
Upon receipt of your return, we will inspect & test merchandise. If defective, we’ll gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
How to return to Drip Drop Distro:
Neatly pack your return product(s) in a box or envelope. Include your name, contact information & order number. Please use a shipping service that has tracking capabilities and keep record of the return tracking number, as we are not liable for any packages lost or damaged during transit.
Mail returns to the following address:
Drip Drop Distro LLC
214 W 37th St Ste #1
Boise, ID 83714
Allow 10 days from the return shipped date for your account to be credited, & 1-2 billing cycles for credit to appear on statement.
Questions? Call us at: 800-983-3326